The Rosenfeld Patron Engagement Statement

What follows is less a set of policies than an understanding — the spirit in which Rosenfeld and its Patrons keep one another’s company.

① Patron and GuideAt Rosenfeld you are neither a customer nor a client. You are a Patron. The person who receives you is neither salesperson nor associate. He or she is a Guide. Rosenfeld exists to disclose the quieter beauty beneath human experience — to explore the tension between masculinity and romance through clothing and accessories made to the highest standard of material and craft. Its instruments are many: cloth and tailoring, certainly, but also light, photograph, and the design of the room itself. In acquiring a piece you become a patron of that intention; in wearing it, a partner in it. A Guide’s office is simple and exacting — to lead you toward the pieces that resonate with your own intuition, so that you might more fully embody the man you intend to be. You will be received, accordingly, with the warmth and regard owed to a guest in one’s home.

② The Appointment as CommitmentIt follows that an appointment is an exchange of trust. We ask that the booking and keeping of one be honored as you would honor a friend who has invited you to brunch — for the Guide, like that host, has set the table in advance: clearing the day, and selecting the ties, shirts, and jackets that their knowledge of you suggests. Please arrive at the appointed hour. As the salon is held privately for you, a late arrival may be gently shortened, that the day’s rhythm be preserved for those who follow. Should plans change, a word at least twenty-four hours beforehand allows the hour to be offered to another.

③ On Returns and ExchangesAbsent a genuine defect, Rosenfeld does not offer returns; made-to-measure commissions, by their nature, cannot be cancelled. A ready-to-wear piece may be exchanged for another, or for store credit, within seven days of acquisition, provided it returns in effectively the same condition in which it left us. A pattern of cancellation or exchange disproportionate to one’s acquisitions may, in time, bear upon a Patron’s access to appointments and to new releases.

④ Care and StewardshipWhat leaves Rosenfeld is made to be kept. A flaw in material or making we will put right without charge; the ordinary marks of wear, and the care a piece asks across its life, we will tend to by the same hands for as long as it is yours. Finer does not mean sturdier — the most exceptional materials often ask more of the one who wears them, not less. A fine shirting will want hand-washing, line-drying, and a gentler hand than its denim cousin; in all such matters the counsel of your Guide remains at your disposal.

⑤ Dress CodeWe ask that Patrons arrive dressed with the same intention they bring to the visit itself; where that standard is not met, a Guide may choose to reschedule. The measure is simple: dress as you would for a fine restaurant.

⑥ Guests and CompanionsChildren are not merely permitted but warmly welcomed, provided they keep an easy decorum. Service animals attending a person with a disability are always so. Pets, we kindly ask, remain at home.

⑦ DiscretionRosenfeld is a private house. The privacy of its Patrons, and of the salon itself, is to be held in confidence at all times.

⑧ The Request and Its ConfirmationA request made here is an introduction, not yet a reservation. Your visit is secured only once a Guide has personally been in touch to confirm it — which, in the ordinary course, will be shortly. We look forward to welcoming you.

By confirming below, you acknowledge that you have read, and accept, the Rosenfeld Patron Engagement Statement.